I recently purçhased the civility and recieved it a few days ago. I was under the impression it was to be dead unresponsive but it is in fact very responsive i have cleaned the bearing and it is still extremely responsive as i said im completely new so i dont know what to do but its frustrating trying to learn and it smashing me in the hands. Any help or advice is appreciated thanks.
Try contacting the store or individual you bought it from.
check the response and see if the bearing spins well. odds are the bearing is shot or you cleaned it wrong after it was simply factory lubed and response as a result of that. I know Jake and Connor and they wouldn’t ship out a defective product.
Check here to see if you cleaned the bearing properly: Useful modification & maintenance guides - Axles,Clean, repair, tune, fix yoyos