If it is super snappy (i.e. A hard sleeper comes right back), you’ll probably have to clean it.
If you’re having problems with it just coming back after a hard throw and you’re tugging it around, you may just have to play it out.
My YYF One came with a “responsive” bearing which turned out to be simply a lubed up unresponsive one. Needless to say I have killed its responsiveness
Besides these two issues, I can only think that they sent the wrong bearing with your yoyo.
Good luck and I hope your problem gets solved! ;D