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Author Topic: I'm so upset right now, tried to buy the Armament VonBoom  (Read 635 times)
madsedan
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« on: February 16, 2017, 08:14:00 PM »

After missing out on one of the etched Capstans doing the same thing I was super careful in my attempt to get the Armament VonBoom this evening. I was logged in, stalking and watching the clock, constantly refreshing the screen up until the last second.

BOOM! 1 VonBoom in stock, I immediately add to my cart and go to check out. all good on the first screen, on the second I'm plugging my credit card info in, and then if f-ing happens "sorry its sold out", the time is 7:00 and then clicks to 7:01. This all happened in less than 60 seconds.

Whiskey Tango Foxtrot!

How in the heck can I get it in the cart and immediately go to check out and then have it taken away from me as I'm paying for the item. I am beyond frustrated right now. Last time two times this happened to me I was given a ******** excuse of maybe my internet is slow, etc. My internet is a business line into my house, plenty fast, that's not the issue.
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jhb8426
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« Reply #1 on: February 16, 2017, 08:30:32 PM »

Sometimes they just go that fast. Being in your cart does not reserve the item. It's not a done deal until you check out, during which time it may sell out before you finish.
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madsedan
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« Reply #2 on: February 16, 2017, 08:33:37 PM »

How in the heck can I put it in my cart, immediately check out, immediately pick shipping method, and begin entering my card info and LOSE IT?HuhHuhHuh

YYE took it out of my cart as I was entering credit card information, there was no hold, I was not sitting on it, I grabbed it and checked out, we are talking about less than 60 seconds from the second it went live, and it was taken out of my cart as I was entering the card information.

Please explain to this college educated 44 year old gentleman how I was not able to buy this yoyo?
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madsedan
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« Reply #3 on: February 16, 2017, 08:35:13 PM »

This is not the first time this has happened to me before, happened when I was trying to buy a Rainbow Trout Scout last year as well, stalked the clock, etc. and got all the way to the credit card info and it was taken away from me.

I'm frustrated, really frustrated right now.
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madsedan
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« Reply #4 on: February 16, 2017, 08:39:47 PM »

I just got off the phone with my brother in California, he was frustrated about it as well lol. Between me, him, and my son we have bought about $940 worth of yoyo's from YYE over the last 15 months and I think I am done, God I'm so frustrated right now. I'll see how I feel tomorrow when I have cooled down but this is complete crap. I've had it happen to me 3 times over the last year or so, I have been buying items online since I opened my paypal account in 2001 and I have never had something get bought out from under me in the check out process until I started buying f-ing yoyo's from YYE.
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skitrz
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« Reply #5 on: February 16, 2017, 08:54:27 PM »

You should contact yoyo expert directly and share your thoughts.
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madsedan
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« Reply #6 on: February 16, 2017, 08:58:25 PM »

Already sent an e-mail, as I did when I got f-ed on a rainbow trout scout last year, they will likely tell me the crap line of "we can't hold or reserve items, blah, blah". Its a simple problem to fix on their check out procedure, I've seen it done for various items in the car collecting community over the years. They put a check out timer on it, real easy.

There is no excuse for what happened to me this evening, it is unacceptable.
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mrciurleo
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« Reply #7 on: February 16, 2017, 11:25:26 PM »

Unfortunately, that's how all yoyo stores work.  It's nothing new, the first run Peak in 2006 crashed YYN's site as did multiple releases... we've come pretty far from there.  Do you have an account on the store with your information saved?
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InvaderDust
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« Reply #8 on: February 16, 2017, 11:32:52 PM »

Its just luck of the draw. Having an account pre set up and CC info saved can help cut down time. Using paypal takes a few extra seconds that can mean a loss. Dont take it personally if you missed one. Ive seen sites crash from getting hugged too hard. It happens to all of us at some point or other. Sometimes you win. I got Rainbow Trout last year and lots didnt. Im no different than anyone else, sometimes it just doesnt go the way we want. Keep your eyes on the BSTs. you never know what might show up... My rainbow trout did not too long after I got mine, off to a new home! Your home might be next for one, you never know. Stay diligent!
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jhb8426
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« Reply #9 on: February 16, 2017, 11:44:05 PM »

Please explain to this college educated 44 year old gentleman how I was not able to buy this yoyo?

Sorry, that's the best this college educated gentleman can do. I musta missed that lecture, or I'm getting senile....  Wink
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madsedan
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« Reply #10 on: February 17, 2017, 08:54:24 AM »

Thanks guys, my info was already loaded on the site, I was logged in, I have been buying on here for a while. I took every precaution. I have decided to close my account on YYE and will no longer buy new throws on here, I will stick to buying second hand or buying from other sites.

Its been a nice resource and I've enjoyed the people I've met on here but this is the third time I've had a purchase taken from my cart while paying for it, with the Rainbow Trout Scout i had even hit the final button before it said it was sold out, I almost threw my laptop through the wall over that one.

If you can't get the cart claim system to operate better than give buyers an option to hit "instant buy" after logging in or something along those lines.

This is my last post on YYE and I'm out, thanks guys!
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omegaweapon56
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« Reply #11 on: February 17, 2017, 09:42:33 AM »

Agreed! I know of other sites that operates like this. Once added to cart it should be secured until checkout!!!
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InvaderDust
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« Reply #12 on: February 17, 2017, 09:54:49 AM »

Agreed! I know of other sites that operates like this. Once added to cart it should be secured until checkout!!!

So if I hypothetically add all 10 of them into my cart, no one else could even attempt to buy one? Is this really a preferred method? Cause that sounds far more counter productive.

I dont have the answers, but quitting over a miss isnt one of them.

Also ragging on a company that provides so many services to many people also is pretty lame and speaks volumes of the OP. I know your feels are hurt over your expectations, but come on man. Its a YOYO. A toy. period. 
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omegaweapon56
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« Reply #13 on: February 17, 2017, 10:55:03 AM »

So if I hypothetically add all 10 of them into my cart, no one else could even attempt to buy one? Is this really a preferred method? Cause that sounds far more counter productive.

I dont have the answers, but quitting over a miss isnt one of them.

Also ragging on a company that provides so many services to many people also is pretty lame and speaks volumes of the OP. I know your feels are hurt over your expectations, but come on man. Its a YOYO. A toy. period. 
Cart timeouts can be added to keep trolling down. What I mean is after adding to cart, if after let's say three minutes you don't check out it get removed. This is only my opinion on this matter so guys, don't give me a hard time over it Smiley But on the flip side I agree with you dust, this is not worth quitting the over!
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madsedan
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« Reply #14 on: February 17, 2017, 12:03:21 PM »

To put a bow on this issue, I got a call from support at YYE and he said that it is NOT supposed to have done what it did to me last night. He said very specifically that the old site did it as a part of how it worked but that the new site was NOT supposed to take it from your cart during the check out phase.

He said that they just learned about the problem about a week ago and are looking into whats wrong.

But, there was nothing he could do about my item taken from me during check out.

This is my last post and I am deleting my account, just wanted to let other users know they acknowledge it is a problem, shouldn't have happened, and they are trying to figure it out.
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