Already sent an e-mail, as I did when I got f-ed on a rainbow trout scout last year, they will likely tell me the crap line of “we can’t hold or reserve items, blah, blah”. Its a simple problem to fix on their check out procedure, I’ve seen it done for various items in the car collecting community over the years. They put a check out timer on it, real easy.
There is no excuse for what happened to me this evening, it is unacceptable.