YoYoExpert:
Thanks for bringing this up to us!
First off - I apologize that you aren’t happy with the bag at all. I know we are still emailing back and forth with you and we did get your email last night. I’m sure we can work something out (return/refund) or something better. Whatever you want works for us - ultimately we just want you to be happy! (That goes for RiceKernel too who I just sent a PM to make sure I understand the situation as I couldn’t find any email correspondence under the email registered to the account).
I just want anyone else who comes across this to know that ultimately we really do CARE and want to make for a good experience and for people to LOVE what they purchase (and the entire experience with us). If you aren’t happy we want to help make it right!
On the bags - we are in the process actually of looking into better foam (and better bag construction) and I do agree with you that the foam that comes with those bags is not the best foam ever made and we are actively trying to pursue better choices. Initially we tried to go for the cheapest ‘price’ of the bag itself for the size since shipping is expensive. It probably is not the best way to store ‘expensive’ yo-yos (and we are also working on new and better ‘cases’ too for that matter). Regardless new bags with better foam will likely be a little more expensive - but the bottom line is it is more important to have the highest quality products - so know that we are working on it.
Thanks again for bringing it up - we will work it all out for you and appreciate bringing this up to us.
I didn’t even have a problem with my bag, but reading that cheered me up. XD Have you guys tried contacting a memory foam bed factory? I remember reading that some times companies can buy their mistake memory foam beds for cheap. XP Maybe cheap enough it’ll be profitable to cut holes and slices for the bags. I don’t know about coloring, but personally, I wouldn’t mind the coloring if the foam was extra plushy. Keep up the good work yoyo expert!